#CulturePH - Empowering Excellence: How Women Leaders at FedEx Philippines Are Shaping an Inclusive Future
FedEx Philippines is a shining example of an inclusive culture, and this is beautifully illustrated through the journeys of its remarkable women leaders. These leaders—Maribeth Espinosa, Jenieryll Jomarie Mangalindan, Anne Marie Liwag-Inawat, and Maria Isabel Novero-Benitez—showcase how the company’s "People-Service-Profit" (PSP) philosophy empowers employees to excel, regardless of gender, background, or role.
Leadership Without Limits
Maribeth Espinosa, Managing Director of FedEx Philippines, began her career as a Dangerous Goods agent with a background in chemistry. Through skill, teamwork, and a commitment to growth, she steadily rose through the ranks. “I’m not a female leader. I’m a leader. Nothing more, nothing less,” she asserts. Maribeth credits her success to the PSP philosophy, which emphasizes valuing and supporting employees to perform at their best. She makes strategic decisions and mentors future leaders, ensuring every team member has the opportunity to create an impact.
Growth Through a People-First Culture
Jenieryll Jomarie Mangalindan, Senior Manager of Operations, exemplifies adaptability and professional development. Starting as an accountant, she transitioned to operations, managing a team of over 200 people. “A culturally competent and inclusive workplace is one where team members bring their authentic selves to work with great confidence,” she explains. Jomarie’s leadership style revolves around effective project management enriched by diversity, enabling her team to achieve operational excellence together.
Leading with Skill and Integrity
Anne Marie Liwag-Inawat's journey from accounting to Senior Manager of Sales highlights FedEx’s commitment to nurturing growth. “Growth and professional development at FedEx are never about gender—it’s about skills, competency, and a willingness to learn,” she says. Anne’s mentoring approach, known as the “Three-Question Rule,” fosters accountability and self-driven growth. This method builds confidence and resilience, empowering her team to take ownership of their roles.
Empathy and Excellence in Customer Service
Maria Isabel Novero-Benitez, Senior Manager for Customer Experience Operations, leads with empathy, a value central to FedEx’s Purple Promise. She emphasizes understanding and valuing different perspectives to strengthen employee satisfaction and customer relationships. “We don’t discriminate based on race, gender, religion, disability, or any other protected status—we look at their skillset and how they can help fulfill our Purple Promise,” she explains. Isabel ensures her team meets customer needs while fostering an inclusive work environment.
Building a Legacy
The stories of these women leaders are about actively shaping a more inclusive future for the logistics industry. FedEx initiatives continue to empower employees to achieve unprecedented heights.
Learn more about FedEx Philippines and their inspiring leaders.
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